[YOUR HOTEL NAME] - Guest Information & FAQ

About [YOUR HOTEL NAME]

[YOUR HOTEL NAME] is located at [HOTEL ADDRESS]. We offer [SHORT DESCRIPTION OF YOUR HOTEL, e.g. "a boutique hotel in the heart of Lagos with 45 rooms and personalised service"].

Check-In / Check-Out

• Check-in time: [CHECK-IN TIME, e.g. 3:00 PM]
• Check-out time: [CHECK-OUT TIME, e.g. 11:00 AM]
• Early check-in: Subject to availability. Please contact the front desk in advance. [OPTIONAL: add your early check-in fee, e.g. "Early check-in from 12:00 PM costs ₦5,000.00."]
• Late check-out: Available upon request. [OPTIONAL: add fee and deadline, e.g. "Late check-out until 2:00 PM costs ₦8,000.00. Request by 9:00 AM on the day."]

Room Types

[REPLACE THE ROOM TYPES BELOW WITH YOUR ACTUAL ROOM CATEGORIES. Remove any that don't apply and add your own. Format: Price per night — Description.]

• [ROOM TYPE 1, e.g. Standard Room] — ₦[PRICE, e.g. 35,000.00]/night: [DESCRIPTION, e.g. "Comfortable queen-size room with garden view, suitable for 1–2 guests. Includes complimentary Wi-Fi, flat-screen TV, and en-suite bathroom."]
• [ROOM TYPE 2, e.g. Deluxe Room] — ₦[PRICE, e.g. 55,000.00]/night: [DESCRIPTION, e.g. "Spacious king-size room with city view and premium amenities. Ideal for couples."]
• [ROOM TYPE 3, e.g. Executive Suite] — ₦[PRICE, e.g. 95,000.00]/night: [DESCRIPTION, e.g. "Separate living room and bedroom with luxury furnishings, a minibar, and panoramic city views."]
• [ROOM TYPE 4, e.g. Family Room] — ₦[PRICE, e.g. 75,000.00]/night: [DESCRIPTION, e.g. "Large room with two double beds, child-friendly décor, and space for up to 4 guests."]

For reservations and current rates, please contact us at [BOOKING PHONE/EMAIL] or visit [BOOKING WEBSITE URL].

Amenities

[KEEP ONLY THE AMENITIES YOUR HOTEL ACTUALLY OFFERS. Add anything that's missing.]

• Free Wi-Fi in all rooms and public areas
• 24-hour front desk service
• [POOL/SPA — e.g. "Outdoor swimming pool open 7:00 AM – 10:00 PM"]
• [GYM — e.g. "Fitness centre open 24 hours"]
• Room service (available during restaurant hours)
• Laundry and dry-cleaning service
• Air conditioning in all rooms
• In-room safe for valuables
• Complimentary toiletries and towels
• Flat-screen TV with cable/satellite channels
• 24-hour power supply (generator backup)

Wi-Fi

• Network name: [WIFI NETWORK NAME, e.g. "GrandHotel_Guest"]
• Password: [WIFI PASSWORD or "Provided at check-in / printed on your room key card"]
• Free for all registered guests
• [OPTIONAL: "High-speed fibre connection suitable for video calls and streaming."]

Parking

[CHOOSE ONE OF THE OPTIONS BELOW AND DELETE THE OTHERS.]

• [OPTION A — Paid parking]: On-site parking is available at [PARKING RATE, e.g. "₦2,000.00 per night"]. Please reserve a space at check-in.
• [OPTION B — Free parking]: Complimentary on-site parking is available for all guests. No reservation needed.
• [OPTION C — No on-site parking]: Street parking is available nearby. The closest car park is [CAR PARK NAME/ADDRESS].
• Valet parking is [AVAILABLE/NOT AVAILABLE]. [If available: "Valet service costs ₦[VALET RATE, e.g. 3,000.00] and can be requested at the main entrance."]

Cancellation Policy

• Free cancellation: Up to [CANCELLATION WINDOW, e.g. 48] hours before check-in.
• Late cancellation (within [CANCELLATION WINDOW] hours): [PENALTY, e.g. "One night's room rate will be charged."]
• No-show: [PENALTY, e.g. "The full reservation amount will be charged."]
• Group bookings (10+ rooms): [CUSTOM POLICY, e.g. "30-day cancellation window applies. Please refer to your group booking agreement."]
• To cancel or modify a reservation, contact us at [HOTEL EMAIL] or [HOTEL PHONE].

Restaurant & Dining

[UPDATE THE TIMES AND NAMES BELOW TO MATCH YOUR PROPERTY. Remove sections that don't apply.]

• Restaurant name: [RESTAURANT NAME, e.g. "The Veranda"]
• Breakfast: [BREAKFAST HOURS, e.g. "Daily 6:30 AM – 10:30 AM"] — [OPTIONAL: "Buffet and à la carte options available."]
• Lunch: [LUNCH HOURS, e.g. "12:00 PM – 3:00 PM"]
• Dinner: [DINNER HOURS, e.g. "6:00 PM – 10:30 PM"]
• Room service is available [ROOM SERVICE HOURS, e.g. "during restaurant hours" or "24 hours"].
• Special dietary requirements can be accommodated with advance notice. Please inform us at check-in or when booking.

Contact Information

• Front Desk: Available 24/7 — [HOTEL PHONE, e.g. "+234 801 234 5678"]
• Reservations: [RESERVATIONS PHONE or same number]
• Email: [HOTEL EMAIL, e.g. "[email protected]"]
• Address: [FULL HOTEL ADDRESS including area, city, state, and Nigeria]
• Website: [HOTEL WEBSITE URL]

Additional Services

[KEEP ONLY WHAT YOUR HOTEL OFFERS.]

• Airport transfer — [AVAILABLE/NOT AVAILABLE]. [If available: "Advance booking required. Cost: ₦[TRANSFER RATE, e.g. 15,000.00]. Contact the front desk to arrange."]
• Tour desk and local attraction recommendations
• Business centre with printing and copying services
• Meeting and event rooms — [AVAILABLE/NOT AVAILABLE]. [If available: "Up to [MAX CAPACITY] guests. Contact [EVENTS EMAIL/PHONE] for availability and rates."]
• Luggage storage for early arrivals and late departures (complimentary)
• [ADD ANY OTHER SERVICES, e.g. "Bicycle rental available at ₦3,000.00/day."]

Safety & Security

• 24-hour security on premises
• Smoke detectors and fire suppression systems in all rooms
• Emergency exits clearly marked on each floor
• First aid available at the front desk
• [OPTIONAL: "CCTV monitoring in all public areas."]

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Last updated: [DATE]