[YOUR COMPANY NAME] - Shipping & Delivery Information

About [YOUR COMPANY NAME]

[YOUR COMPANY NAME] is headquartered at [COMPANY ADDRESS]. We are [SHORT DESCRIPTION, e.g. "a fast-growing Nigerian logistics company specialising in same-day and interstate parcel delivery across all 36 states and the FCT"].

Our service areas include [SERVICE AREAS, e.g. "Lagos, Abuja, Port Harcourt, Kano, Ibadan, Enugu, Kaduna, Benin City, Onitsha, Aba, and over 200 towns and cities nationwide"].

Services Offered

[KEEP ONLY THE SERVICE TYPES YOUR COMPANY ACTUALLY PROVIDES. Add any that are missing.]

Same-Day Delivery: Door-to-door delivery within the same business day for eligible local routes. Orders must be booked before [CUTOFF TIME, e.g. 12:00 PM].
Next-Day Delivery: Guaranteed delivery by the next business day for local and nearby inter-city routes.
Standard Delivery: Economical option for non-urgent local parcels. Delivered within [LOCAL DELIVERY TIMEFRAME].
Express Interstate: Priority intercity delivery for time-sensitive shipments between states.
Standard Interstate: Cost-effective option for parcels moving between states with a flexible delivery window.
International Shipping: We ship to [COUNTRIES/REGIONS, e.g. "the United Kingdom, United States, China, UAE, and other destinations via our partner carriers"]. Contact us for a custom quote.
[OPTIONAL: "Bulk & Freight: Dedicated solutions for large-volume or oversized consignments. Contact our corporate team for a tailored rate."]
[OPTIONAL: "Reverse Logistics / Returns: Collection and return processing for e-commerce businesses."]

Shipping Rates

[UPDATE ALL PRICES TO MATCH YOUR CURRENT RATE CARD. Add surcharges or zone-based pricing if applicable.]

Local Delivery (Within Same City/State)

| Service | Starting Rate | Estimated Delivery | |-----------------|----------------------------|---------------------------| | Same-Day | ₦[SAME-DAY PRICE, e.g. 3,500.00] | [LOCAL DELIVERY TIMEFRAME, e.g. Within 4 hours] | | Next-Day | ₦[NEXT-DAY PRICE, e.g. 2,500.00] | [NEXT-DAY TIMEFRAME, e.g. By 5:00 PM next business day] | | Standard | ₦[STANDARD PRICE, e.g. 1,500.00] | [e.g. 1–2 business days] |

Interstate Delivery

| Service | Starting Rate | Estimated Delivery | |----------------------|-------------------------------------|---------------------------------| | Express Interstate | ₦[EXPRESS PRICE, e.g. 5,000.00] | [e.g. Next business day] | | Standard Interstate | ₦[INTERSTATE STANDARD PRICE, e.g. 3,000.00] | [INTERSTATE TIMEFRAME, e.g. 1–3 business days] |

International Shipping

Starting from ₦[INTERNATIONAL PRICE, e.g. 25,000.00] depending on destination and weight.
Contact us at [BOOKING EMAIL] or [BOOKING PHONE] for a precise quote before shipping internationally.

Weight-Based Pricing

A per-kg rate of ₦[PRICE PER KG, e.g. 500.00] applies for parcels exceeding [BASE WEIGHT, e.g. 5 kg].
Maximum accepted weight per parcel: [MAX WEIGHT KG, e.g. 50] kg.
Parcels above this limit are classified as freight — please contact our corporate team.

[OPTIONAL: "### Additional Surcharges

Remote area delivery: ₦[REMOTE AREA FEE] added to the applicable base rate.
Fuel levy: [FUEL LEVY %, e.g. 5%] of the shipment total (reviewed monthly).
Weekend/public holiday delivery: ₦[WEEKEND FEE] surcharge per shipment."]

How to Ship

Booking a Pickup

[UPDATE THE STEPS BELOW TO MATCH YOUR ACTUAL BOOKING PROCESS.]

Online: Visit [BOOKING WEBSITE URL] and create or log in to your account. Enter the sender and recipient details, parcel dimensions, and weight, then choose your preferred service type.
Phone: Call [BOOKING PHONE] during business hours to book a pickup with one of our agents.
WhatsApp: Send your shipment details to [WHATSAPP NUMBER] and a team member will confirm your booking.
Email: Send your pickup request to [BOOKING EMAIL] with sender name, recipient name, pickup address, delivery address, and item description.
Walk-In: Visit any of our offices or drop-off points listed under Contact & Support to lodge a parcel directly.

Scheduling a Pickup

Pickups are available Monday to Saturday, [PICKUP HOURS, e.g. 8:00 AM – 6:00 PM].
For same-day delivery, book your pickup before [CUTOFF TIME, e.g. 12:00 PM].
A pickup agent will arrive at your specified location within [PICKUP WINDOW, e.g. 2 hours] of confirmation.
[OPTIONAL: "Sunday and public holiday pickups are available at an additional surcharge of ₦[HOLIDAY SURCHARGE]."]

Drop-Off Locations

You can also drop off your parcel at any of our branches or partner drop-off points. See the full list of locations under the Contact & Support section below.

What Happens After Booking

You will receive a [TRACKING ID NAME, e.g. Waybill Number] via SMS and email once your booking is confirmed.
Our agent collects your parcel and logs it into our system.
You and the recipient will receive real-time status updates throughout the journey.
Delivery is completed and a proof of delivery (POD) is captured electronically.

Package Tracking

How to Track Your Shipment

Visit [TRACKING URL].
Enter your [TRACKING ID NAME, e.g. Waybill Number] in the search field.
Click Track to see the real-time status and location of your parcel.

You can also track via:

WhatsApp: Send your [TRACKING ID NAME] to [WHATSAPP NUMBER].
Phone: Call [COMPANY PHONE] and provide your [TRACKING ID NAME] to an agent.
Email: Send your [TRACKING ID NAME] to [COMPANY EMAIL] for a status update.

Notifications

SMS: You and the recipient will receive SMS alerts at the following stages: [SMS NOTIFICATION DETAILS, e.g. "pickup confirmed, parcel in transit, out for delivery, and successfully delivered"].
Email: Email notifications are sent for: [EMAIL NOTIFICATION DETAILS, e.g. "booking confirmation, dispatch, and delivery completion including a proof-of-delivery receipt"].
[OPTIONAL: "Push Notifications: Download the [YOUR COMPANY NAME] mobile app to receive instant push notifications on your shipment status."]

Delivery Timeframes

[UPDATE ALL TIMEFRAMES TO REFLECT YOUR ACTUAL SERVICE LEVELS.]

| Service | Estimated Delivery Timeframe | |-----------------------|---------------------------------------------------------| | Local Same-Day | [LOCAL DELIVERY TIMEFRAME, e.g. Within 4 hours of pickup, before 8:00 PM] | | Local Next-Day | [NEXT-DAY TIMEFRAME, e.g. By 5:00 PM the following business day] | | Local Standard | [e.g. 1–2 business days] | | Express Interstate | [e.g. Next business day] | | Standard Interstate | [INTERSTATE TIMEFRAME, e.g. 1–3 business days] | | International | [INTERNATIONAL TIMEFRAME, e.g. 5–14 business days depending on destination] |

All timeframes are estimates from the time of pickup, not from the time of booking.
Timeframes apply on business days (Monday–Saturday). Deliveries are not processed on Sundays or public holidays unless otherwise stated.
Delays caused by incorrect addresses, unreachable recipients, or force majeure events are excluded from guaranteed timeframes.

Packaging Guidelines

Size Limits

Maximum length: [MAX LENGTH CM, e.g. 120] cm
Maximum combined girth (2 × width + 2 × height): [MAX GIRTH CM, e.g. 300] cm
Parcels exceeding these dimensions will be reclassified as freight and quoted separately.

Weight Limits

Maximum weight per standard parcel: [MAX WEIGHT KG, e.g. 50] kg
Parcels above [MAX WEIGHT KG] kg must be shipped as freight — contact our corporate team for a freight quote.

General Packaging Requirements

All items must be securely packed in a suitable box or padded mailer.
Use bubble wrap, foam, or packing peanuts for fragile items.
Seal all openings with strong packing tape — a minimum of 3 strips across each seam.
Do not use masking tape, string, or rope as a primary seal.
Clearly write the recipient's full name, address, and phone number on the outside of the package.
Include the sender's return address on the back of the package.

Fragile Items

Mark fragile parcels clearly with "FRAGILE" on all sides of the box.
[YOUR COMPANY NAME] strongly recommends double-boxing fragile items (place the item in a smaller box with padding inside a larger outer box).
Additional fragile-handling charges may apply: ₦[FRAGILE SURCHARGE, e.g. 500.00] per shipment.
[YOUR COMPANY NAME] is not liable for damage to improperly packaged fragile items.

Prohibited Items

The following items cannot be shipped through [YOUR COMPANY NAME] under any circumstances. Customers found to have declared these items falsely will be liable for any consequences.

[REVIEW THIS LIST CAREFULLY. Add or remove items based on your specific carrier agreements and Nigerian regulations.]

Cash (banknotes and coins), bearer cheques, or negotiable instruments
Firearms, ammunition, and all weapon-related items
Explosives, flammable materials, and hazardous chemicals
Narcotics, controlled substances, and illegal drugs
Counterfeit goods and pirated materials
Human remains and body parts
Live animals and birds
Perishable foodstuffs (unless using a specialist cold-chain service)
Lithium batteries shipped alone (not inside a device)
Stolen goods or items without proof of ownership
Items prohibited by Nigerian Customs, NAFDAC, or other regulatory bodies
Pornographic materials
[ADD ANY OTHER ITEMS PROHIBITED BY YOUR CARRIER OR OPERATIONS]

If you are unsure whether your item is permitted, contact us at [BOOKING PHONE] or [BOOKING EMAIL] before shipping.

Insurance & Claims

Shipment Insurance

Basic coverage is included on all shipments up to ₦[BASIC COVERAGE LIMIT, e.g. 10,000.00] at no extra charge.
For higher-value items, declare the full item value at the time of booking and add shipment insurance.
Insurance rate: [INSURANCE RATE, e.g. 1.5%] of the declared item value.
Minimum insurable value: ₦[MIN INSURANCE VALUE, e.g. 5,000.00].
Insurance must be purchased at the time of booking — it cannot be added after a shipment is in transit.

How to File a Claim

[UPDATE THE STEPS AND CONTACT DETAILS BELOW.]

Notify [YOUR COMPANY NAME] within [CLAIM WINDOW DAYS, e.g. 7] days of the scheduled delivery date for lost shipments, or within [CLAIM WINDOW DAYS] days of delivery for damaged items.
Contact us at [COMPANY EMAIL] or [COMPANY PHONE] to initiate a claim.
Provide the following documentation:
- Your [TRACKING ID NAME]
- Proof of the item's value (receipt, invoice, or market valuation)
- Photographs of any damage (for damage claims)
- A completed claim form (available at [BOOKING WEBSITE URL] or at any branch office)
Our claims team will review your case and respond within [CLAIM RESOLUTION DAYS, e.g. 14] business days.

Claims Conditions

Claims will not be accepted for prohibited items, items not declared at the time of booking, or items damaged due to improper packaging.
[YOUR COMPANY NAME]'s maximum liability for uninsured shipments is limited to ₦[MAX UNINSURED LIABILITY, e.g. 10,000.00] or the cost of the shipment (whichever is lower).
Insurance covers loss and physical damage only. Delay-related claims are subject to your chosen service level agreement.

Corporate & Bulk Accounts

[REMOVE THIS SECTION IF YOU DO NOT OFFER CORPORATE ACCOUNTS.]

[YOUR COMPANY NAME] offers dedicated corporate accounts for businesses with consistent shipping volumes.

Benefits

Volume discounts of [CORPORATE DISCOUNT, e.g. up to 20%] on standard rates
Consolidated monthly invoicing — no need to pay per shipment
Dedicated account manager for priority support and rate negotiations
Preferential pickup scheduling and reserved delivery slots
Access to shipping analytics and monthly reports via your online dashboard
[OPTIONAL: "API integration for automated shipment creation directly from your e-commerce or ERP platform"]

Eligibility

Minimum of [MIN MONTHLY SHIPMENTS, e.g. 50] shipments per month to qualify for a corporate account.
[OPTIONAL: "Special rates are available for e-commerce businesses, manufacturers, pharmacies, and NGOs — contact us to discuss."]

API Integration

[YOUR COMPANY NAME] provides a RESTful API for businesses to automate booking, tracking, and label generation.
Full API documentation is available at [API DOCS URL, e.g. https://developers.yourcompany.com.ng].
A sandbox environment is available for testing before going live.

How to Apply

Contact our corporate team at [ACCOUNT MANAGER CONTACT] or visit [BOOKING WEBSITE URL] to submit a corporate account application.

Payment Methods

[KEEP ONLY THE PAYMENT OPTIONS YOU ACTUALLY ACCEPT. Add any that are missing.]

Bank Transfer: Transfer to our company account and send proof of payment to [BOOKING EMAIL] or [WHATSAPP NUMBER].
Debit/Credit Card: Pay online via our website at [BOOKING WEBSITE URL] using Mastercard, Visa, or Verve.
USSD / Mobile Banking: [OPTIONAL: "Payments via USSD codes are accepted. Codes available on our website."]
Cash on Pickup: Cash payments are accepted at our branches and from pickup agents at the time of collection.
POS on Delivery: [OPTIONAL: "Our delivery agents carry POS terminals for card payments on delivery."]
Wallet / Prepaid Account: [OPTIONAL: "Corporate accounts can use a prepaid wallet — top up in advance and shipments are deducted automatically."]

Payment must be confirmed before a shipment is processed. [YOUR COMPANY NAME] does not accept post-dated cheques.

Contact & Support

Customer Service

Phone: [COMPANY PHONE, e.g. "+234 801 234 5678"] — Available Monday–Saturday, [SUPPORT HOURS, e.g. 8:00 AM – 8:00 PM]
WhatsApp: [WHATSAPP NUMBER, e.g. "+234 801 234 5678"] — Available [WHATSAPP HOURS, e.g. 8:00 AM – 10:00 PM daily]
Email: [COMPANY EMAIL, e.g. "[email protected]"]
Website: [COMPANY WEBSITE URL]
Online Booking / Tracking: [BOOKING WEBSITE URL]

Office & Drop-Off Locations

[REPLACE WITH YOUR ACTUAL BRANCH ADDRESSES. Add or remove rows as needed.]

Head Office — [CITY, e.g. Lagos]: [FULL ADDRESS, e.g. "12 Adeola Odeku Street, Victoria Island, Lagos State"]
[BRANCH 2 CITY, e.g. Abuja]: [FULL ADDRESS, e.g. "Plot 5 Aminu Kano Crescent, Wuse 2, Abuja FCT"]
[BRANCH 3 CITY, e.g. Port Harcourt]: [FULL ADDRESS, e.g. "47 Rumuola Road, Port Harcourt, Rivers State"]
[BRANCH 4 CITY, e.g. Kano]: [FULL ADDRESS, e.g. "3 Bello Road, Kano Municipal, Kano State"]
[BRANCH 5 CITY, e.g. Ibadan]: [FULL ADDRESS, e.g. "22 Ring Road, Ibadan, Oyo State"]

[OPTIONAL: "A full list of all drop-off points, including partner locations and agents, is available at [COMPANY WEBSITE URL]/locations."]

Terms & Conditions Highlights

[THIS IS A SUMMARY FOR CUSTOMER REFERENCE. It does not replace your full terms. Update each point to reflect your actual policy.]

By booking a shipment with [YOUR COMPANY NAME], the sender agrees to our full Terms & Conditions available at [COMPANY WEBSITE URL]/terms.
The sender is responsible for ensuring that all items are properly packaged and that the contents comply with all applicable Nigerian laws and these shipping guidelines.
[YOUR COMPANY NAME] reserves the right to open and inspect any package suspected of containing prohibited items.
Incorrect or incomplete recipient addresses that cause delivery failure are the sender's responsibility. Re-delivery fees may apply.
Unclaimed parcels will be held at our nearest branch for [HOLDING PERIOD, e.g. 14] days before being returned to the sender. Return shipping fees apply.
Liability for lost or damaged shipments is limited to the terms stated under Insurance & Claims above.
[YOUR COMPANY NAME] is not liable for delays caused by force majeure events including but not limited to flooding, fuel shortages, road blockages, civil unrest, or government-imposed restrictions.
[YOUR COMPANY NAME] reserves the right to revise its rates, policies, and service areas with [NOTICE PERIOD, e.g. 7 days'] notice posted on our website.

Last updated: [DATE]

Logistics & Delivery Companies — Details Form

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